What personal data we collect and why we collect it

We collect information from you when you report a support case, submit a notification of interest, complete an RMA case, make a purchase on our website, log into your account, enter a contest and/or when you log out and you chat with our customer service. The information collected includes, depending on the contact method, your name, email address, phone number and/or credit card and company data. In addition, we automatically receive and save information from your computer and browser, including your IP address, software and hardware details, and the requested page.

Cookie files

Cookies are used on IOTALA web pages. A cookie is a small text file that is stored on your computer, or the visiting computer, and contains text information. Cookies are used for certain functions that improve the website for the user or provide us with statistics about the use of the site. Each visitor can indicate whether or not to accept cookies from our website. On the first visit to the website, only a limited number of cookies are loaded that are necessary for the website to function, this is in accordance with the EU's data protection regulation (GDPR). To guarantee full functionality, we need the user's consent to install additional Cookies, which is done through the banner at the bottom of the page. Before consent, we only store a limited number of cookies that enable switching between different pages. For complete information about each individual cookie, read more in the banner at the bottom of the page that you get the first time you visit the page.

The information we collect from you may be used to:

• Personalize your experience and cater to your personal needs
• Provide personalized advertisements
• Improve our website
• Improve our customer service and your need for help
• Contact you by email
• Administer a competition, offer or survey

Embedded content from other websites

Articles on this website may contain embedded content (for example, videos, images, articles, and so on). Embedded content from other websites behaves exactly the same as if the visitor has visited the other website.

These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged into the website in question.

Analysis

After you agree to us storing cookies on your computer, we use Google Analytics to track visitor behavior on our website in order to optimize usability.

Share data with others

Your personally identifiable information will not be sold, exchanged, transferred or shared with any other company, for any purpose, without your consent, except as required to fulfill a request and/or transfer, such as to ship an order.

Data we collect

When you use our webshop, we store information about which product pages you visited, we use this to, for example, display products that you have recently viewed. We store information about your location, IP address and browser type to estimate shipping costs and display the correct version of our website for the device you are browsing from. When we ask you to enter a shipping address, it is to calculate shipping before you order. We also use cookies to keep track of the contents of the shopping cart while you browse our website.

When you order from us, we ask you for your name, company name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information such as username and password. We use this information for purposes such as:

• Send information about your account and your order
• Respond to your requests, including refunds and complaints
• To process payments and to prevent fraud
• Set up your account for our webshop
• To fulfill the legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing communications, if you choose to receive them

If you create an account, we will store your name, address, email address and phone number you entered at checkout for future orders.

How long we keep your data

For users who register on our website, we save the personal data the person enters in their user profile. All users can view, edit or delete their personal data at any time (with the exception that they cannot change their username). Even site administrators can see and edit this information.

We generally retain information about purchases for as long as we need the information for the purposes we collect and use it, and we are not legally obligated to continue to retain it. For example, we store order information for up to three years for warranty purposes and up to six years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

What rights you have over your data

If you have an account or have posted any comments on this website, you can request an export file of the personal data we hold about you, including any information you have provided to us. You can also request that we delete all personal data we have about you. This does not include any data that we are required to save for administrative, legal or security purposes.

Where do we send your data?

When you complete an order, information is transferred to our payment partner Collector bank. When ordering goods, order data is transferred to our third-party partner for logistics services, Orio AB, to handle your order. When you fill out a form, the data is checked via an automated spam detection service, ReCaptcha.

We sell, trade, or otherwise transfer non-personally identifiable information to other third parties. This does not include trusted third parties who help us operate our website or business, with the requirement that these parties agree to keep the information confidential. It is necessary to share information with others, among other things, for the purpose of investigating, preventing or taking action against illegal activities, suspected fraud, violations of our terms of use or other times when the law requires it. General information may, after consent, be shared with third parties for marketing, advertising or other purposes.

Contact information

ASSIMILATUS AB

MALMGRENS VÄG 1

245 93 STAFFANSTORP

Additional information

For further information about our privacy policy or processing of personal data, send an email to info@iotala.com.

How we protect your information

We take a number of different security measures to protect your personal information. We use advanced encryption methods to protect sensitive data transmitted over the Internet. The computers/servers used to store personally identifiable information are stored in a secure environment and are continuously updated.

What procedures do we have for data leaks?

We have ongoing checks to detect intrusions and security gaps. If a security incident occurs, for example a data breach or an accidental loss of data, we report it to the Data Protection Authority within 72 hours and inform the affected data subjects.

Automated decision-making and/or profiling

IOTALA may use the user's personal data to make decisions in whole or in part based on automated processes.